Configure Enterprise Voice

Objective

During this lab, you will familiarize yourself with the Voice features included in Microsoft^® Skype^® for Business Server 2015.

The Skype for Business Server 2015 Voice over Internet Protocol (VoIP) solution, Enterprise Voice, includes features that enable richer communication and collaboration. For example, your Enterprise Voice deployment can be configured to enable Skype for Business Server 2015 clients, to allow users to view enhanced Presence information, or location information for contacts in your organization’s address book. Some Skype for Business Server 2015 features are enabled through integration with other Skype for Business Server 2015 workloads and with Microsoft Office Outlook^® and Microsoft Exchange Unified Messaging (UM), if deployed.

Estimated time to complete: 30 minutes

Before You Begin

There are no prerequisites for completing this lab.

What You Will Learn

After completing this lab, you will be able to configure a new user dial plan, normalization rules, and associate those rules with an Enterprise Voice user and perform a simple calling test.

After completing the exercises, you will be able to:

• Configure dial plans, along with appropriate normalization rules.
• Configure site trunk configuration for outbound number translation.
• Configure phone usages.
• Create voice policies and associate them with usages.

Scenario

Contoso Ltd. has deployed Skype for Business Server 2015 and is now ready to fully deploy Enterprise Voice. You will create a dial plan for the Seattle satellite office which will include dialing rules (normalization rules), usages, policies, and routes for Contoso.

Virtual Machines

1. 41-661-CLIENT1
2. 41-661-DC1
3. 41-661-IPPBX1
4. 41-661-RRAS1
5. 41-661-SFE1
6. 41-661-SQL1
7. 41-661-SRV1

Exercise 1: Configuring Dial Plans

In this exercise, you will create a dial plan, normalization rules, and a site trunk in your Skype for Business Server organization.

1. Switch to IPPBX
   Switch to IPPBX.
2. Open the Services management console
   In Server Manager, on the menu, click Tools, and then click Services.
3. Restart the snomONE SIP PBX service
   In the Services console, scroll down, right-click snomONE SIP PBX and then click Restart.
   You do not need to wait for the service to finish restarting. Continue with the lab.
4. Open the Command Prompt as administrator
   Right-click Start and then click Command Prompt (Admin). 
5. Rearm the Virtual Machine
   At the command prompt, type the following and then press Enter:
   slmgr -rearm
6. In the Windows Script Host dialog box, click OK
   In the Windows Script Host dialog box, click OK.
   You do not need to restart the computer at this time. 
7. Switch to SFE1
   Switch to SFE1.
8. Open the Command Prompt as administrator
   Right-click Start and then click Command Prompt (Admin).
9. Rearm the Virtual Machine
   At the command prompt, type the following and then press Enter:
   slmgr -rearm
10. In the Windows Script Host dialog box, click OK
    In the Windows Script Host dialog box, click OK.
    You do not need to restart the computer at this time. 
11. Rearm the Virtual Machine
    At the command prompt, type the following and then press Enter:
    slmgr DC1 -rearm //B
12. Rearm the Virtual Machine
    At the command prompt, type the following and then press Enter:
    slmgr SQL1 -rearm //B
13. Rearm the Virtual Machine
    At the command prompt, type the following and then press Enter:
    slmgr SRV1 -rearm //B
14. Rearm the Virtual Machine
    At the command prompt, type the following and then press Enter:
    slmgr RRAS1 -rearm //B
15. Close the Command Prompt window
    Close the Command Prompt window
16. Open the Skype for Business Control Panel
    Click Start and then on the Start screen, click Skype for Business Server 2015 Control Panel.
17. Sign on as Contoso\Administrator
    Sign on as Contoso\Administrator with a password of Pa$$w0rd
18. In the navigation pane, click Voice Routing
    In the left navigation pane, click Voice Routing.
19. Click New, and then click User dial plan
    On the DIAL PLAN tab, on the toolbar, click New, and then click User dial plan.
20. Name box, type Seattle
    In the New Dial Plan, in the Name box, type Seattle.
21. Verify the Simple name is the same as the name
    Verify the Simple name is the same as the Dial Plan name.
22. In the Description box, type Seattle office
    In the Description box, type Seattle office.
23. Click OK
    Click OK.
24. Click Commit and then click Commit all
    On the toolbar, click Commit and then click Commit all.
25. Review the changes, and then click OK
    In the Uncommitted Voice Configuration Settings window, review the changes, and then click OK.
26. Click Close
    In the Skype for Business Server 2015 Control Panel dialog box, click Close.
27. In the DIAL PLAN list, double-click Seattle
    In the Skype for Business 2015 Control Panel, in the DIAL PLAN list, double-click Seattle.
28. On the toolbar, click New.
    On the Edit Dial Plan page, on the Associated Normalization Rules toolbar, click New.
29. In the Name box, type Seattle 7 Digit
    In the New Normalization Rule page, in the Name box, type Seattle 7 Digit.
30. Verify that Exactly is selected.
    In the Length menu, verify that Exactly is selected.
31. In the Length menu, set the value to 7.
    In the Length menu, set the value to 7.
32. Verify Digits to remove is set to 0
    Verify Digits to remove is set to 0.
33. In the Digits to add box, type +1206
    In the Digits to add box, type +1206.
34. Test a dialed number
    If necessary scroll down, and in the Dialed number to test box, type 5554008 and then click Go.
35. Verify the Normalized number.
    Verify that +12065554008 appears in next to Normalized number.
36. On the menu, click OK
    On the menu, click OK.
37. Move the new rule up in the list
    In the Associated Normalization Rules list, verify that Seattle 7 Digit is selected, and then, on the toolbar, click the Up arrow and move the rule to the top of the list.
38. Create a new normalization rule
    Repeat the previous steps to create and test the following normalization rule. Position the new rule below the 7-digit rule. Accept the default values for any attribute not specified.
    Name: Seattle 11 Digit Long Distance
    Starting digits: 1
    Length: Exactly 11
    Digits to remove: 0
    Digits to add: +
    Dialed number to test: 12065554008
    Normalizes to: +12065554008
39. Create a new normalization rule
    Repeat the previous steps to create and test the following normalization rule. Position the new rule below the 7-digit rule and above the previous rule. Accept the default values for any attribute not specified.
    Name: Seattle 10 Digit
    Length: Exactly 10
    Digits to remove: 0
    Digits to add: +1
    Dialed number to test: 2065554008
    Normalizes to: +12065554008
40. Create a new normalization rule
    Repeat the previous steps to create and test the following normalization rule. Position the new rule below the 7-digit rule and above the previous rule. Accept the default values for any attribute not specified.
    Name: Seattle 4 Digit Internal
    Starting digits: 4
    Length: Exactly 4
    Digits to remove: 0
    Digits to add: +1206555
    Dialed number to test: 4008
    Normalizes to: +12065554008
41. Create a new normalization rule
    Repeat the previous steps to create and test the following normalization rule. Position the new rule below the 7-digit rule and above the previous rule. Accept the default values for any attribute not specified.
    Name: Seattle Operator
    Starting digits: 0
    Length: Exactly 1
    Digits to remove: 1
    Digits to add: +12065554021
    Dialed number to test: 0
    Normalizes to: +12065554021
42. Verify the rule order
    When complete, the normalization rules should look like the following screenshot:
43. On the Edit Dial Plan page, click OK
    On the Edit Dial Plan page, click OK.
44. Click Commit and then click Commit all
    On the toolbar, click Commit and then click Commit all.
45. Review the changes and then click OK
    In the Uncommitted Voice Configuration Settings window, review the changes, and then click OK.
46. Click Close.
    In the Skype for Business Server 2015 Control Panel dialog box, click Close.
47. Click the TRUNK CONFIGURATION tab
    On SFE1, in the Skype for Business 2015 Control Panel, in the Voice Routing feature, click the TRUNK CONFIGURATION tab.
48. Click New and then click Pool Trunk
    On the toolbar, click New and then click Pool Trunk.
49. Click PstnGateway:192.168.0.210
    In the Select a Service window, click PstnGateway:192.168.0.210.
50. Click OK
    Click OK.
    The PSTN gateway has already been configured.
51. Set the Encryption support level to Optional
    On the New Trunk Configuration page, click the Encryption support level menu and then click Optional.
52. Scroll down to Associated translation rules
    Scroll down to Associated translation rules section.
53. On the Called number rules toolbar, click New
    On the Called number translation rules toolbar, click New.
    Be sure that you are creating a new Called number translation rule.
54. In the Name box, type Company PBX
    On the New Called Number Translation Rule page, in the Name box, type Company PBX.
55. In the Starting digits box, type +1206555
    In the Starting digits box, type +1206555.
56. Set the Length menu to Exactly to 12
    Click the Length menu, click Exactly, and set the value to 12.
57. Set the Digits to remove to 8
    In the Digits to remove box, set the value to 8.
58. In the Digits to add box, type +1425555
    In the Digits to add box, type +1425555.
59. Verify that Pattern to match
    Verify that Pattern to match reads ^\+1206555(\d{4})$.
60. Verify that the Translation rule
    Verify that the Translation rule reads +1425555$1.
    The translation rule is being used in the lab to properly route numbers dialed using the 206 area code to 425 area code users in the IP PBX. 
61. Click OK
    Click OK.
62. On the New Trunk Configuration page, click OK
    On the New Trunk Configuration page, click OK.
63. Click Commit and then click Commit all
    On the TRUNK CONFIGURATION tab, on the toolbar, click Commit and then click Commit all.
64. Review the changes and then click OK
    In the Uncommitted Voice Configuration Settings window, review the changes, and then click OK.
65. Click Close
    In the Skype for Business Server 2015 Control Panel dialog box, click Close.

Exercise 2: Configuring a Voice Policy, PSTN Usage, and Route

In this exercise, you will create a test voice policy, PSTN usage, and route for the Seattle office.

1. In Control Panel, click the VOICE POLICY tab
   On SFE1, in the Skype for Business Server 2015 Control Panel, click the VOICE POLICY tab.
2. Click New, and then click User policy
   On the toolbar, click New, and then click User policy.
3. In the Name box, type Seattle Internal Only
   On the New Voice Policy page, in the Name box, type Seattle Internal Only.
4. Create a new Associated PSTN Usage
   On the Associated PSTN Usages toolbar, click New.
5. In the Name box, type Seattle Internal Usage
   On the New PSTN Usage Record page, in the Name box, type Seattle Internal Usage.
6. Create a new Associated Route
   Under Associated Routes, on the toolbar, click New.
7. In the Name box, type Seattle Internal PBX
   On the New Voice Route page, in the Name box, type Seattle Internal PBX.
8. In the Starting digits box, type +1206555
   In the Starting digits for numbers that you want to allow box, type +1206555.
9. Click Add
   Click Add.
10. Verify the Match this Pattern information
    Verify that the Match this Pattern box reads ^\+1206555.
    Notice the Suppress caller ID option. This option allows the manipulation of caller ID information for outbound calls in order to mask employees’ direct-dial extensions and replace them with the generic corporate or departmental number.
11. Next to Associated trunks, click Add
    Next to Associated trunks, click Add.
12. Click PstnGateway:192.168.0.210
    In the Select Trunk window, click PstnGateway:192.168.0.210
13. Click OK
    Click OK. 
    This trunk already configured in the virtual environment.
14. Test number translation
    In the Translated number to test box, type +12065551234.
15. Click Go
    Click Go.
16. Verify that the test results
    Verify that the test results read that the number matches the regular expression.
17. On the New Voice Route page, click OK
    On the New Voice Route page, click OK.
18. On the New PSTN Usage Record page, click OK
    On the New PSTN Usage Record page, click OK.
19. On the New Voice Policy page, click OK
    On the New Voice Policy page, click OK.
20. Click Commit and then click Commit all
    On the Voice Policy toolbar, click Commit and then click Commit all.
21. Review the changes, and then click OK
    In the Uncommitted Voice Configuration Settings window, review the changes, and then click OK.
22. Click Close
    In the Skype for Business Server 2015 Control Panel dialog box, click Close.

Exercise 3: Assigning User Dial Plans and Policies

In this exercise, you will assign the new dial plan and voice policy to a Skype for Business Server user and then test the policy.

1. In the Control Panel, click Users
   On SFE1, in the Skype for Business Server 2015 Control Panel, in the left navigation pane, click Users.
2. In the USER SEARCH page, click Find
   In the USER SEARCH page, click Find.
3. Double-click Andy Sayers
   In the Enabled users list, double-click Andy Sayers.
4. In the Dial plan policy menu, click Seattle
   On the Edit Skype for Business Server User – Andy Sayers page, click the Dial plan policy menu and then click Seattle.
5. Set the Voice policy menu
   Click the Voice policy menu and then click Seattle Internal Only.
6. On the toolbar, click Commit
   On the toolbar, click Commit.
7. Switch to CLIENT1
   Switch to CLIENT1.
8. Sign in as AndyS with a password of Pa$$w0rd
   Sign in as AndyS with a password of Pa$$w0rd
   If you receive a Networks notification, click Yes to allow network discovery.
9. Open Skype for Business 2016
   Click Start, scroll down, and then click Skype for Business 2016.
10. Accept the license.
    In the First things first dialog box, click Accept.
    If prompted, in the Microsoft Office Activation Wizard, click Close.
    Office will not need to be activated for this lab.
    Outlook integration errors are expected. Only specific features of Skype for Business 2016 are being used for this lab.
11. On the taskbar, click 3CX Phone
    On the taskbar, click 3CX Phone.
12. Verify that On Hook is displayed
    In the 3CXPhone display, verify that On Hook is displayed.
13. In the 3CX phone, dial 4255552210
    On CLIENT1, in the 3CX phone, dial 4255552210
14. Click Call
    Click Call.
15. Accept the incoming call
    In the toast notification, click Accept and verify the phone is connected
16. Hang up
    Hang up.
17. On CLIENT1, switch to Skype for Business
    On CLIENT1, switch to Skype for Business.
    Outlook integration and address book notifications can be ignored for this lab.
18. Dial 2065556001
    In the Find someone or dial a number box, type 2065556001.
19. Click Call
    Point to the normalized number and then click Call.
20. In the call window, click Mute my mic
    In the call window, click Mute my mic. The audio setup will cause an echo or feedback loop if mute is not on.
21. In the 3CXPhone, click Answer
    In the 3CXPhone, click Answer.
22. Verify the call and then click Hang up
    In the 3CXPhone display, verify the call shows as Connected and then click Hang up.