Configure Skype for Business Hybrid Voice: CloudPBX with on-premises connectivity

Objective

During this lab, you will configure the virtual machine environment for the labs. Your assigned lab number will be used throughout the course of the labs. You will verify your custom domain in Office 365. Then you will configure identity synchronization between your on-premises Active Directory^® and Office 365. You will configure a hybrid deployment between your on-premises Skype for Business Server environment and Skype for Business Online. Finally, you will configure Cloud PBX with on-premises PSTN connectivity to leverage the on-premises PBX investment.

Generally, an organization will already have configured firewalls, DNS, certificates, email routing, and so on for its environment, and the tasks in this lab would not be necessary. However, in order to make your environment unique, some scripted and manual configuration is required. Where possible, scripts are used to configure aspects of the on-premises organization.

Estimated time to complete: 145 minutes

Before You Begin

To complete this lab, you need to have already signed up for a Microsoft^® Office 365^™ Enterprise E5 trial tenant or have been provided with a tenant for this lab.

You can sign up for a free trial tenant at the following URL:

https://products.office.com/en-us/business/office-365-enterprise-e5-business-software

What You Will Learn

After completing the exercises, you will be able to:

• Complete the remaining exercises
• Verify your custom domain in your Office 365 tenant
• Configure a hybrid deployment
• Move users to Office 365
• Manage users in the Office 365 tenant
• Verify Enterprise Voice basic functionality
• Enable users for Enterprise Voice online and Cloud PBX Voicemail
• Test Cloud PBX with on-premises PSTN connectivity

Scenario

You must complete the tasks in this lab in order to have a usable environment for remaining exercises.

Some of your users will be moved to Office 365 and others will remain on-premises. Features and capabilities of on-premises users must also be available to online users. They must be able to communicate with each other and with outside organizations. You must also be able to easily manage online users. Finally, you will perform the steps necessary to allow your on-premises enterprise voice users to be moved to Microsoft Skype for Business Online and still make and receive phone calls from external PSTN callers. After a user is moved to Skype for Business Online and enabled for cloud PBX, their legacy PBX phone will no longer work, but their phone number will route to any of the Skype for Business clients for PCs or smartphones as well as Skype for Business-compliant desk phones. After they are ported, cloud PBX users and legacy PBX users can simply call each other as well as make/receive PSTN calls using their normal phone number.

Virtual Machines

1. 41-661-CLIENT1
2. 41-661-DC1
3. 41-661-EDG1
4. 41-661-IPPBX1
5. 41-661-RRAS1
6. 41-661-SFE1
7. 41-661-SQL1
8. 41-661-SRV1

Exercise 1: Configuring the On-Premises Organization

In this exercise, you will configure the virtual machine lab environment that will be used throughout the labs. Scripts will be used to configure aspects of the on-premises organization to facilitate the objectives of this lab.

The second-level domain, O365Ready.com, is being managed Wadeware LLC. Records that point to your on-premises organization have been created to route name record lookups for your lab domain to your RRAS1 virtual machine’s DNS server.

1. Verify lab requirements.
   Verify lab requirements
   You must already have an Office 365 E5 tenant in order to complete this lab. Due to configuration changes made by this lab to the Office 365 tenant, it is recommended to use a new trial tenant to ensure your production tenant is not impacted.
   If you have not been provided a tenant for use in this lab, you can sign up for a new Office 365 E5 trial tenant from here: https://products.office.com/en-us/business/office-365-enterprise-e5-business-software
   On the Office 365 Enterprise page, click Free trial and then complete the questionnaire. You should write down your tenant administrator username and password because it will be used throughout the lab.
   Once you have signed up for a tenant, sign in to your tenant and verify that it has finished provisioning.
2. Switch to RRAS1
   Switch to RRAS1.
3. On RRAS1, open Windows PowerShell
   On RRAS1, open Windows PowerShell.
   Each PowerShell command shown in the gray boxes is a single line command. A command may wrap in the box and appear to be multiple commands.
4. Identify your public IP address
   In Windows PowerShell, type the following command and then press Enter:
   Get-NetIPAddress -AddressFamily IPv4 | where {$_.IPAddress -ne ("127.0.0.1") -and ($_.IPAddress -notlike "192.168.0*")}
5. Write down your public IP address
   In the output, locate the IPAddress. Write down the address and note that this is the public IP address for your on-premises organization.
   This address will be the public IP address you will use for the remainder of the labs. If this address is a private IP address, open Internet Explorer and search what is my IP in Bing.
6. Switch to EDG1
   Switch to EDG1.
7. Open Windows PowerShell
   On the taskbar, open Windows PowerShell.
8. Identify your Edge server’s public IP
   In Windows PowerShell, type the following command and then press Enter:
   Get-NetIPAddress -AddressFamily IPv4 | where {$_.IPAddress -ne ("127.0.0.1") -and ($_.IPAddress -notlike "192.168.0*")}
9. Write down your Edge server’s public IP
   In the output, locate the IPAddress. Write down the address and note that this is the public IP address for your Skype for Business Server Edge server (EDG1)
   This address will be the public IP address that your Skype for Business Server Edge server will use for the remainder of the labs. If this address is a private IP address, open Internet Explorer and search what is my IP in Bing.
10. On EDG1, open Internet Explorer
    On EDG1, open Internet Explorer®.
11. Browse to www.bing.com
    Browse to www.bing.com, and verify that you can access the website.
12. Close Internet Explorer
    After you have verified that Internet access is available, close Internet Explorer.
    Internet access is required to complete this lab and the other labs in this course.
13. Switch to RRAS1
    Switch to RRAS1.
14. Open Internet Explorer
    Open Internet Explorer.
15. Browse to www.bing.com
    Browse to www.bing.com and verify that you can access the website.
    It may be necessary to refresh the browser several times.
16. Close Internet Explorer
    Close Internet Explorer.
17. Switch to SFE1
    Switch to SFE1.
    The DNS server that hosts the O365Ready.com domain also hosts delegated DNS zones that point to the name server on RRAS1 in your lab environment. Each lab environment needs a unique lab number that becomes part of the on-premises domain and Skype for Business Server SIP domain. When this task is completed, you will be assigned a lab number and a delegated DNS zone for your lab number will be created, which will enable you to use the DNS server on RRAS1 to respond to name record lookup requests from public queries.
18. Open Internet Explorer
    On SFE1, open Internet Explorer.
19. Browse to http://www.O365Ready.com
    Browse to http://www.O365Ready.com
20. Click Generate Student Lab Number
    On the Welcome page, click the Generate Student Lab Number tab.
21. Type your public IP address
    In the Please type your public IP address box, type your public IP address and then click Submit.
    This is the IP address from RRAS1.
22. Write down your lab number
    Write down the five-digit lab number that is assigned to you. You will refer to this five-digit number throughout the labs.
    You will be using all five digits as part of your organization’s on-premises domain. 
23. Close Internet Explorer
    Close Internet Explorer.
24. On SFE1, open Windows PowerShell
    On SFE1, on the taskbar, click Windows PowerShell.
    The script in this task will add and verify your lab domain in your Office 365 tenant, create DNS zones for public and internal use, and add a UPN suffix to your users that matches your lab domain which will be used for the remainder of this lab and subsequent labs. The script will also create several user accounts that are referenced throughout the labs.
25. Change to the C:\Scripts directory
    In Windows PowerShell, type the following command and then press Enter:
    CD C:\Scripts
26. Run the ConfigEnv.exe script
    In Windows PowerShell, type the following command and then press Enter:
    .\ConfigEnv.exe
27. Type your Office 365 Administrator credentials
    In the Office 365 Administrator window, type your Office 365 tenant’s administrator user name and password and then click OK.
    Wait for the script to connect to Office 365 and check for available licenses.
    The Office 365 tenant’s administrator user name is the onmicrosoft.com user name. For example, administrator@contoso.onmicrosoft.com.
28. Type your five-digit lab number
    In the Lab Number window, type your five-digit student lab number and then click OK.
    The student lab number will become part of your lab domain’s fully qualified domain name (FQDN) used throughout the labs.
    The Lab Number window might open behind the Windows PowerShell window.
29. Review the information and then click OK
    Review the information in the On-premises Domain Name dialog box and then click OK.
    Your on-premises domain name will be in the form of LabXXXXX.O365Ready.com where XXXXX represents your five-digit lab number. For example, if your lab number is 00102, your lab domain name will be Lab00102.O365Ready.com.
30. Type your public IP address
    In the Public IP Address window, type your organization’s public IP address. 
    This is the public IP address that you wrote down for RRAS1. 
31. Click OK
    Click OK.
32. Type your Edge server’s public IP address
    In the Skype for Business Server Edge Public IP Address window, type your Skype for Business Server Edge server’s public IP address.
    This is the public IP address that you wrote down for EDG1. 
33. Click OK
    Click OK.
34. Wait for the script to complete and click OK
    Wait for the script to complete and then click OK.
    Throughout these labs, your unique LabXXXXX.O365Ready.com domain name may be referred to as "your lab domain name." The full lab domain name format may be used to help clarify a step.
35. Leave Windows PowerShell open
    Leave Windows PowerShell open.
36. On SFE1, browse to C:\LabFiles
    On SFE1, open File Explorer and then browse to C:\LabFiles.
37. Open CertReq-YourLabDomainName.txt
    Double-click CertReq-YourLabDomainName.txt.
    This certificate request was created by the ConfigEnv.ps1 script.
38. Select and copy all of the text file content
    In Notepad, select all of the text in the file and then press Ctrl+C to copy the contents to the clipboard.
39. Open Internet Explorer
    Open Internet Explorer.
40. Browse to the DigiCert partner website
    Browse to https://www.digicert.com/friends/exchange.php.
41. Paste the certificate request text in the box
    On the Microsoft Event CSR Submission page, in the Paste CSR box, right-click inside the box, and then click Paste.
    Verify that you have pasted the contents of your certificate request.
42. Review the subject and alternative names
    Under Certificate Details, in the Common Name box, verify that the common name is sip.LabXXXXX.O365Ready.com where XXXXX is your lab number.
    You may have to click in the Common Name box to verify this information.
    Review the Subject Alternative Names information that will be assigned to the certificate.
    Not all SAN entries will be used for this lab.
43. Type an accessible email address
    Under Certificate Delivery, in the Email Address and Email Address (again) boxes, type an email address you have access to that can receive compressed files (.zip file format). This email account should also be accessible via web browser.
44. Select the I agree check box
    Select the I agree to the Terms of Service above check box.
45. Click Submit
    Click Submit.
46. Browse to your web email
    In Internet Explorer, browse to the address of your web accessible email and sign in.
    For example, Outlook.com.
47. Open the email from DigiCert
    In the message list, locate and open the email from DigiCert with the zip file attachment.
    The message should arrive in 2-5 minutes. Refresh the browser or your inbox if the message list is not automatically updated.
48. Download the attachment file to C:\LabFiles
    Download the DigiCert_certs.zip file attachment to C:\LabFiles.
    Do not open or extract the zip file. The script will do this in the next task.
49. Import and export the public certificate.
    In Windows PowerShell, type the following command and then press Enter:
    .\ImportExportLabCert.exe
    Wait for the command to complete.
    The script used in this task will extract the public certificate file, import the certificate into, export the certificate to PFX, and copy the certificate on other virtual machines in the environment.
50. On SFE1, switch to Windows PowerShell
    On SFE1, switch to Windows PowerShell.
51. Run the ImportExportLabCert.exe script
    In Windows PowerShell, type the following command and then press Enter:
    .\ImportExportLabCert.exe
    Wait for the command to complete.
52. Close Internet Explorer
    Close Internet Explorer.
53. Open the Topology Builder
    On SFE1, click Start, and on the Start screen, click Skype for Business Server Topology Builder.
54. Click Open Topology from a local file
    In the Topology Builder dialog box, click Open Topology from a local file.
55. Click OK
    Click OK.
56. Open the topology file in C:\LabFiles
    In the Open window, browse to C:\LabFiles, click SkypeTopologyLabXXXXX.O365Ready.com.tbxml where XXXXX is your lab number, and then click Open.
57. Public the Topology
    In the console tree, right-click Skype for Business Server and then click Publish Topology.
    You may want to review the topology being deployed before publishing. However, do not make any changes to the topology being deployed.
58. In the Publish Topology window, click Next
    In the Publish Topology window, click Next.
59. Verify the CMS and then click Next
    On the Select Central Management Server page, verify that redpool.Contoso.local is listed, and then click Next.
60. Verify the database server and then click Next
    On the Create Database page, verify that SQL1.Contoso.local\Default is listed as the Store, and then click Next.
    Wait for the topology to be deployed.
61. On the completion page, click Finish
    On the Publishing wizard complete page, review the Steps and Status. A warning for the Creating Database step can be ignored. Click Finish.
62. Close Topology Builder
    Close Topology Builder.
63. Switch to Windows PowerShell
    On SFE1, switch to Windows PowerShell.
    The script executed in this task will complete the installation of Skype for Business Server including the assignment of certificates, starting Windows services, and enabling users for Skype for Business.
64. Run the DeployFrontEnd.exe script
    In Windows PowerShell, type the following command, and then press Enter:
    .\DeployFrontEnd.exe
65. Wait for the EXPORT COMPLETE notification
    Wait for the green EXPORT COMPLETE notification. 
66. Continue to the next step
    When notified, you can continue with the lab while the remaining settings are configured and Skype for Business Server updates are applied. This may take 12-15 minutes.
67. Switch to EDG1
    Switch to EDG1.
    The script executed in this task will complete the installation of the Skype for Business Server Edge server, including the assignment of certificates and starting Windows services.
68. Open Windows PowerShell
    On the Taskbar, click Windows PowerShell.
69. Change to the C:\Scripts directory
    In Windows PowerShell, type the following command and then press Enter:
    CD C:\Scripts
70. Run the DeployEdge.exe script
    In Windows PowerShell, type the following command and then press Enter:
    .\DeployEdge.exe
    You do not have to wait for this script to complete, continue to the next task.
71. Switch to CLIENT1
    Switch to CLIENT1.
72. Click the lock screen
    Click the lock screen.
73. Sign on as Contoso\Administrator
    Sign in as Contoso\Administrator with a password of Pa$$w0rd
74. Open Word 2016
    Click Start, click All apps, scroll down and then click Word 2016.
75. Type your Office 365 Administrator email address
    In the Active Office window, in the type your tenant administrator email address.
76. Click Next
    Click Next.
77. Type your Office 365 Administrator password
    In the Password box, type your tenant administrator password.
78. Click Sign in
    Click Sign in.
79. Click OK
    In the Account Updated dialog box, click OK.
80. Review and close any additional dialog boxes
    Review and close any additional dialog boxes.
81. In the First things first dialog box, click Accept
    In the First things first dialog box, click Accept.
82. Close Word
    Close Word.
    
    

Exercise 2: Verifying Your Custom Domain in Office 365

In this exercise, you will verify that your lab domain has been added to your tenant.

1. Switch to SFE1
   Switch to SFE1.
2. On SFE1, open Internet Explorer
   On SFE1, open Internet Explorer.
3. Browse to http://portal.office.com
   Browse to http://portal.office.com.
4. Sign in using your Office 365 admin credentials
   Sign in to Office 365 using your tenant administrator account name and password.
5. Click the Admin tile
   On the Office 365 page, scroll down, and then click the Admin tile.
   If you are prompted to update your admin contact info, click cancel. It is not necessary to update the information at this time. You will likely be prompted again during this lab and future labs. You may choose to update the information at that time or click cancel.
   You may also want to change the Zoom percentage in Internet Explorer from 100% to 75% if the page does not display properly.
6. In the left navigation, click Settings
   In the left navigation menu, click Settings
7. Click Domains
   Click Domains
   If necessary, in the upper left corner, click the arrow to expand the navigation menu.
8. Review the listed domains
   On the Domains page, note that your lab domain name is listed as Setup in progress. Setup in progress is expected.
9. Click your lab domain name
   Click your lab domain name.
10. Click Continue setup
    In the new window, click Continue setup.
11. Confirm that Verify domain is complete
    At the top of the window, in the progress information, notice that there is a green check mark below Verify domain.
12. Close the window
    Close the window. DNS settings do not need to be configured at this time.
    
    
    

Exercise 3: Performing Directory Synchronization

In this exercise, you will configure directory synchronization between your on-premises environment and your Office 365 tenant.

1. Switch to SRV1
   Switch to SRV1.
2. Minimize Server Manager
   Minimize Server Manager.
3. Double-click Azure AD Connect
   On the desktop, double-click Azure AD Connect.
   Azure Active Directory Connect has already been downloaded and installed on the computer. 
4. Click Use express settings
   On the Express Settings page, review the information and then click Use express settings.
5. Type your Office 365 administrator credentials
   On the Connect to Azure AD page, type your Office 365 administrator username and password.
6. Click Next
   Click Next.
7. In the USERNAME box, type Contoso\Administrator
   On the Connect to AD DS page, in the USERNAME box type Contoso\Administrator
8. Type Pa$$w0rd and then click Next
   In the PASSWORD box, type Pa$$w0rd, and then click Next.
9. Click Next
   On the Azure AD sign-in configuration page, review the information and then click Next.
10. On the Ready to configure page, click Install
    On the Ready to configure page, click Install.
    The installation will take several minutes.
11. On the Configuration complete page, click Exit
    On the Configuration complete page, click Exit.
12. Switch to SFE1 and the Office Admin center
    Switch to SFE1 and the Office Admin center tab in Internet Explorer.
13. In the navigation menu, click Users
    In the navigation menu, click Users.
14. Click Active Users
    Click Active Users.
15. Review the list of Active Users
    On the Active Users page, review the list of synchronized users.
    If the users are not listed, you may need to periodically click More and then click Refresh until the synchronized accounts are listed.
16. Click Aimee Miller
    In the list of users, click Aimee Miller.
17. Next to User name, click Edit
    On the Details page, next to User name, click Edit.
18. Review the banner information
    Notice the banner indicating that some of the user’s details can only be edited using the local Active Directory.
19. Click Cancel
    Click Cancel.
20. Close Internet Explorer and close all tabs
    Close Internet Explorer and close all tabs. 

Exercise 4: Setting up Hybrid with Skype for Business Online

In this exercise you will begin the process of configuring a hybrid Skype for Business environment. You will sign in to the Skype for Business Server 2015 Control Panel and use the Skype for Business Online Migration Wizard to configure a hybrid environment with Skype for Business online.

1. On SFE1, verify that the script has completed
   On SFE1, in Windows PowerShell verify that the script has completed. If the script is still running, you must wait until it is complete before continuing.
2. Open the Skype for Business Control Panel
   Click Start, and then click Skype for Business Server Control Panel.
3. Sign in as Administrator
   Sign in as Administrator with a password of Pa$$w0rd
   If prompted to update Microsoft Silverlight®, click Remind me later.
4. Click Sign in to Office 365
   On the Home page, under Connection to Skype for Business Online, click Sign in to Office 365.
5. Sign in using your Office 365 admin credentials
   In the Sign in to Office 365 window, sign in using your Office 365 tenant administrator account and password. 
6. Click Close
   When successfully signed in, click Close.
7. Click Set up hybrid with Skype for Business
   On the Home page, under Connection to Skye for Business Online, click Set up hybrid with Skype for Business Online.
8. Review the prerequisites and then click Next
   In the Set up Hybrid with Skype for Business Online window, review the deployment prerequisites and then click Next.
9. Review the analysis
   Review the analysis of your on-premises and Skype for Business Online organizations. You will see some items that are not configured. These will be indicated by the red X results.
   For any item shown with a red X, the hybrid setup wizard will configure the required settings for you.
10. Click Next
    Click Next.
11. Verify that hybrid setup was successful
    Verify that the settings have been updated successfully as shown in the following screenshot.
12. Click Close
    Click Close. 

Exercise 5: Moving Users to Skype for Business Online

In this exercise, you will assign Office 365 licenses to users and then move specific users to be homed in Skype for Business Online.

1. On SFE1, open Internet Explorer
   On SFE1, open Internet Explorer.
2. Browse to http://portal.office.com
   Browse to http://portal.office.com.
3. Sign in to Office 365 using your admin credentials
   Sign in to Office 365 using your tenant administrator username and password.
4. Click the Admin tile
   In the Office 365 page, scroll down and then click Admin or, in the top navigation, click the apps launcher icon, and then click Admin.
   If you are prompted to update your admin contact info, click cancel. It is not necessary to update the information at this time. You will likely be prompted again during this lab and future labs. You may choose to update the information at that time or click cancel.
5. In the navigation menu, click Users
   In the navigation menu, click Users.
6. Click Active Users
   Click Active Users.
7. Select multiple users
   In the Active Users list, select the check boxes for Aimee Miller, Andy Sayers, Ashley Dawson, Chad Volz, and Debra Craig.
   You may need to reduce the zoom level to 75% or collapse the navigation menu if you are unable to see the check boxes.
8. Click Edit product licenses
   In the Bulk actions pane, click Edit product licenses.
9. Click Add to existing product license
   On the Assign products page, click Add to existing product license assignments 
10. Click Next
    Click Next.
11. Set the location to United States
    Under Location, click the menu and then click United States.
12. Set the Office 365 Enterprise E5 button to On
    Next to Office 365 Enterprise E5 click the toggle button to set the license to On.
13. Scroll down and then click Add
    Scroll down and review the licenses that will be assigned and then click Add.
14. Click Close
    When complete, click Close.
15. Click Close
    In the Bulk actions pane, click Close.
16. Switch to SRV1
    Switch to SRV1.
17. Open Windows PowerShell
    On the taskbar, click Windows PowerShell.
18. Start a delta directory sync
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Start-ADSyncSyncCycle -PolicyType Delta
    Leave Windows PowerShell open.
19. Switch to SFE1
    Switch to SFE1.
20. Switch to the Skype for Business Control Panel
    Switch to the Skype for Business Server 2015 Control Panel.
21. Click Users
    In the left navigation, click Users.
22. Click Find
    In the USER SEARCH pane, click Find.
23. Click Aimee Miller
    In the users list, click Aimee Miller.
24. Click Action
    Click Action.
25. Click Move selected users
    Click Move selected users to Skype for Business Online.
26. Review the information and then click Next
    In the Move users to Skype for Business Online window, review the information, and then click Next.
    If necessary, sign in to Office 365 using your tenant administrator credentials and then click Next.
27. Review the confirmation and then click Next
    In the Move users to Skype for Business Online, review the confirmation message and then click Next.
    Wait for the user to be moved to Skype for Business Online. 
28. Review the results and then click Close
    Review the results of the moved user and then click Close.
    If moving a user results in a warning, you can review warning messages in the user list. If a transient error occurs, retry moving the user to Skype for Business Online. An error, such as the tenant not being enabled for shared SIP address spaces, may occur and is a transient error. You may need to wait 10-15 minutes and then retry moving the user to Skype for Business Online. In some cases, it may take 30 minutes or longer before users can be moved online. If necessary, sign out and close the Skype for Business Server 2015 Control Panel. Then reopen the Skype for Business Server 2015 Control Panel and attempt to move the user again.
29. Select multiple users
    In the user list, press Ctrl and select Chad Volz, and Debra Craig.
30. Click Action
    On the toolbar, click Action.
31. Click Move users
    Click Move selected users to Skype for Business Online.
32. Review the information and then click Next
    In the Move users to Skype for Business Online window, review the information, and then click Next.
33. Review the confirmation and then click Next
    In the Move users to Skype for Business Online, review the confirmation message, and then click Next.
    Wait for the user to be moved to Skype for Business Online. 
34. Review the results and then click Close
    Review the results of the moved users and then click Close.
    If moving a user results in warnings, you can review warning messages in the user list.
    If the users fail to move, repeat the attempt to move them to Skype for Business Online. It may take a few minutes for the licensing changes to take effect.
35. Close the Control Pane
    Close the Skype for Business Server 2015 Control Panel and then, in the Skype for Business Server 2015 Control Panel dialog box, click Yes.
36. Switch to SRV1
    Switch to SRV1 and Windows PowerShell.
37. Start a delta directory sync
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Start-ADSyncSyncCycle -PolicyType Delta
    Leave Windows PowerShell open. 

Exercise 6: Verifying the Hybrid Skype for Business User Experience

In this exercise, you will sign into Skype for Business as a Skype for Business Online user and as an on-premises user. You will then start a Skype for Business conversation and verify proper configuration and Skype for Business Hybrid functionality.

1. Switch to CLIENT1
   Switch to CLIENT1.
2. Sign out from the Administrator session
   Click Start, click the Administrator icon in the left navigation menu, and then click Sign out.
3. Sign in as AimeeM with a password of Pa$$w0rd
   Sign in as AimeeM with a password of Pa$$w0rd
4. Open Skype for Business 2016
   Click Start, click All apps, scroll down, and then click Skype for Business 2016.
5. In the First things first window, click Accept
   In the First things first window, click Accept.
6. Close the Welcome dialog box
   Close the Welcome - Skype for Business dialog box and any other notification dialog boxes.
7. In the Password box, type Pa$$w0rd
   In the Password box, type Pa$$w0rd.
8. Click Sign in
   Click Sign in.
   If Aimee is not able to sign in, wait for 1-2 minutes, and then try to sign in again.
   If prompted, in the Do you want us to save your Skype for Business sign-in info dialog box, click Yes.
9. Click Yes to make Skype better
   In the Help Make Skype for Business Better dialog box, click Yes.
10. Open the Configuration Information
    In the system tray, press Ctrl, right-click the Skype for Business icon, and then click Configuration Information.
    You may need to click the up arrow to display the hidden system tray items.
11. Review the Configuration Information
    Review the configuration information and notice the connections to Skype for Business Online servers. When done reviewing the configuration, click Close.
    If the configuration information does not show lync.com URLs for the Skype for Business Server, you will need to sign out, wait 1-3 minutes, sign in again, and check the configuration information. It may take several minutes before the user’s account is updated correctly.
12. Open Microsoft Edge
    Open Microsoft Edge.
13. Browse to http://outlook.office.com
    Browse to http://outlook.office.com.
14. Sign in to Outlook on the Web as AshleyD
    Sign in to Outlook® on the Web as AshleyD@yourlabdomainname with a password of Pa$$w0rd
15. Set the language and time zone
    Set the language and time zone settings and then click Save.
16. Verify that Ashley is signed on to IM
    In Outlook on the Web, in the top right, click Ashley’s picture, verify that she is signed in to instant messaging and that her presence information is available.
17. Switch to Skype for Business
    Switch to Skype for Business.
18. Find AshleyD@yourlabdomainname
    In the Find someone box, type AshleyD@yourlabdomainname, and wait for the name to resolve.
    If Ashely Dawson’s presence does not show as Available, you may have to wait temporarily until presence information is updated.
19. Double-click Ashley Dawson
    Double-click Ashley Dawson.
20. Send a message to Ashley
    Send a message to Ashely.
21. Switch to Outlook on the Web
    Switch to Outlook on the Web.
22. Click the chat notification
    Click the chat notification.
23. Reply to the message and close the chat window
    Reply to Aimee’s message and then close the chat window.
24. Close Microsoft Edge and all open tabs
    Close Microsoft Edge and all open tabs.
25. Verify Aimee has received the reply
    Switch to the Skype for Business chat window, verify Aimee has received the reply 
26. Close the chat window
    Close the chat window.
27. Sign out of CLIENT1
    Sign out of CLIENT1.

Exercise 7: Managing Users in Skype for Business Online

In this exercise, you will learn how to use the Skype for Business Control Panel to manager Skype for Business Online users. You will see what functions are available and move users from Skype for Business Online to on-premises.

1. Switch to SFE1
   Switch to SFE1.
2. Open the Skype for Business Control Panel
   Click Start, and then click Skype for Business Server Control Panel.
3. Sign in as Administrator
   Sign in as Administrator with a password of Pa$$w0rd
4. Click sign in to Office 365
   On the Home page, under Connection to Skype for Business Online, click Sign in to Office 365. 
   If you are already signed in you will see You are signed on to Office 365 as: your tenant administrator. You do not need to sign in and can disregard the following two steps.
5. Sign in using your Office 365 admin credentials
   In the Sign in to Office 365 window, sign in using your Office 365 tenant administrator account and password. 
6. When successfully signed in, click Close
   When successfully signed in, click Close.
7. In the left navigation, click Users
   In the left navigation, click Users.
8. Next to the search filter box, click Add filter
   Next to the search filter box, click Add filter.
9. Click the Name menu, and then click Homed
   Click the Name menu, and then click Homed.
10. Click Find
    In the Value box next to Equal to, verify or type Skype for Business Online, and then click Find.
11. Verify the list of users
    Verify the list of users are the users you moved to Skype for Business Online from the earlier exercise.
12. Double-click Chad Volz.
    In the Skype for Business Server 2015 Control Panel, in the search results, double-click Chad Volz.
13. Review the user information
    Review the user information and the editable fields for the Skype for Business Online account.
14. Click Open the Skype for Business Online
    Click the Open the Skype for Business Online admin center link.
    You should automatically be signed in because you have another instance of Internet Explorer open and signed into the Office 365 portal. If you have closed the other instance of Internet Explorer, you will be prompted to sign in to the Skype for Business Online admin center. Sign in using your Office 365 tenant administrator user name and password.
15. Click Users
    In the Skype for Business admin center, in the feature pane, click users.
16. Click the filter icon
    Click the filter icon.
17. Click the filter menu
    Click the filter menu.
18. Click Users synced and homed online
    Click Users synced and homed online.
19. Click Chad Volz
    In the list, click Chad Volz.
20. In the details pane, review the information
    In the details pane, review the information for the account and notice the directory status information.
21. Close Internet Explorer and all open tabs
    When complete, close all Internet Explorer windows and all open tabs.
22. In the Control Panel, click Cancel
    In the Skype for Business Server 2015 Control Panel, click Cancel.

Exercise 8: Testing the Current PBX Calling Solution

In this exercise, you will verify that PBX calling is currently functioning in the organization. An IP PBX is installed in the environment and is used to simulate an external organization’s telephony solution.

1. Switch to CLIENT1
   Switch to CLIENT1.
2. Sign on as AndyS
   If necessary, sign off the currently signed-on user and then sign on as AndyS with a password of Pa$$w0rd.
3. Search for 3CX
   On the taskbar, in the Ask me anything box, type 3CX.
4. Open the 3CX Phone Desktop app
   In the search results, click 3CX Phone Desktop app.
5. Click Create Profile
   In the 3CXPhone dialog box, click Create Profile.
6. In the Accounts window, click New
   In the Accounts window, click New.
7. In the Account name box, type 6001
   In the Account name box, type 6001
8. In the Caller ID box, type Lab Phone1
   In the Caller ID box, type Lab Phone1.
9. In the Extension box, type 6001
   In the Extension box, type 6001.
10. In the ID box, type 6001
    In the ID box, type 6001.
11. In the Password box, type Pa$$w0rd
    In the Password box, type Pa$$w0rd
12. Specify location
    In the I am in the office – local IP box, type 192.168.0.210
13. Click OK
    Click OK.
14. In the Accounts window, click OK
    In the Accounts window, click OK.
15. Verify that On Hook is displayed
    In the 3CXPhone display, verify that On Hook is displayed.
16. Open Skype for Business 2016
    On CLIENT1, open the Skype for Business 2016 client.
17. Close the Welcome dialog box
    Close the Welcome – Skype for Business window.
18. In the First things first window, click Accept
    In the First things first window, click Accept.
    Wait for Andy Sayers to sign in to Skype for Business. Andy’s Skype for Business account is still homed on-premises.
19. Click Enter Credentials
    In the Exchange needs your credentials banner, click Enter Credentials.
20. In the User name box, type AndyS@yourlabdomain
    In the User name box, type AndyS@yourlabdomainname
21. In the Password box, type Pa$$w0rd
    In the Password box, type Pa$$w0rd.
22. Verify that Save my password is selected
    Verify that Save my password check box is selected and then 
23. Click OK
    Click OK.
24. Switch to the 3CXPhone
    Switch to the 3CXPhone.
25. Dial the last four digits of your lab number
    Dial the last four digits of your lab number
    For example, if your lab number is 21234, you would dial 1234.
26. Click Call
    Click Call .
27. Accept the incoming call
    In the toast notification, click Accept.
28. Verify the call connected and then hang up
    Verify the phone is connected, and then hang up.
29. Switch to Skype for Business
    On CLIENT1, switch to Skype for Business.
30. Type 425-555-6001
    In the Find someone or dial a number box, type 4255556001.
31. Click Call
    Point to the normalized number and then click Call .
32. In the 3CXPhone, click Answer
    In the 3CXPhone, click Answer .
33. Verify the call connected and then hang up
    In the 3CXPhone display, verify the call shows as Connected and then click Hang up.
34. Sign out of Skype for Business
    Sign out of Skype for Business.
    
    

Exercise 9: Enabling Users for Enterprise Voice Online and Cloud PBX Voicemail

In this exercise, you will verify the on-premises enterprise voice configuration, verify a user license, move a user to Skype for Business Online, and then connect to Skype for Business Online using remote Windows PowerShell to enable the necessary features for a user to use Cloud PBX with on-premises PSTN connectivity.

1. Switch to SFE1
   Switch to SFE1.
2. Switch to the Skype for Business Control Panel
   Switch to the Skype for Business Server 2015 Control Panel.
3. Remove the search filter
   On the USER SEARCH tab, click the red X to remove the search filter.
4. Click Find
   On the USERS SEARCH tab, click Find.
5. In the USERS list, double-click Andy Sayers
   In the USERS list, double-click Andy Sayers.
6. Verify the Line URI contains the lab number
   In the Line URI box, verify TEL:+1425555XXXX, where XXXX is the last four digits of your lab number.
7. Click Cancel
   Click Cancel.
8. Open Internet Explorer
   On SFE1, open Internet Explorer.
9. Browse to http://portal.office.com
   Browse to http://portal.office.com.
10. Sign in as your Office 365 administrator
    Sign in to Office 365 using your tenant administrator username and password.
11. Click the Admin tile
    In the Office 365 page, scroll down and click Admin.
12. In the navigation menu, click Users
    In the navigation menu, click Users.
13. Click Acitve Users
    Click Active Users.
14. In the Active Users list, locate Andy Sayers
    In the Active Users list, locate Andy Sayers.
15. Verify that an E5 license is assigned
    In the Status column, verify that Office 365 Enterprise E5 is listed.
16. On SFE1, switch to Windows PowerShell
    On SFE1, switch to Window PowerShell.
    Once a user is on Skype for Business Online and using Cloud PBX with on-premises PSTN connectivity, two voice policies will apply to them. One is an on-premises voice routing policy. This policy can be global or user-specific and defines what PSTN usage records are associated with the user.
    The other voice policy defines what calling features are available to the user; this voice policy is defined by Microsoft and is identical for all Cloud PBX with on-premises PSTN connectivity users. You will assign that policy later, after moving the user to Skype for Business Online.
17. Create a new Voice Routing Policy
    At the Windows PowerShell command prompt, type the following and then press Enter:
    New-CsVoiceRoutingPolicy -Identity HybridVoiceRouting –Name HybridVoiceRouting -PSTNUsages "Local","Long Distance"
    Review the output of the command.
18. Assign the Voice Routing Policy to Andy
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Grant-CsVoiceRoutingPolicy -Identity AndyS@yourlabdomainname -PolicyName Tag:HybridVoiceRouting 
    There is no output for this command. If the command fails, open a new PowerShell window and run the command again at the new PowerShell command prompt. Close the new PowerShell window and leave the first PowerShell window open.
19. Switch to SRV1 and Windows PowerShell
    Switch to SRV1 and Windows PowerShell.
20. Start a delta directory sync
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Start-ADSyncSyncCycle -PolicyType Delta 
21. Switch to SFE1
    Switch to SFE1.
22. Switch to the Skype for Business Control Panel
    Switch to the Skype for Business Server 2015 Control Panel.
23. Click Andy Sayers
    In the users list, click Andy Sayers.
24. Click Action
    Click Action.
25. Click Move selected users
    Click Move selected users to Skype for Business Online.
26. Review the confirmation message
    In the Move users to Skype for Business Online, review the confirmation message.
27. Click Next
    Click Next.
    If necessary, sign in to Office 365 using your tenant administrator user name and password, click Close and then click Next.
28. Click Next
    In the Move users to Skype for Business Online window, click Next.
    Wait for the user to be moved to Skype for Business Online. 
29. Review the results and then click Close
    Review the results of the moved user and then click Close. 
30. Switch to SRV1 and Windows PowerShell
    Switch to SRV1 and Windows PowerShell.
31. Start a delta directory sync
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Start-ADSyncSyncCycle -PolicyType Delta 
32. Switch to SFE1
    Switch to SFE1
33. Open a new PowerShell window
    Open a new Windows PowerShell window.
34. Create a new CsOnlineSession
    At the Windows PowerShell command prompt, type the following and then press Enter:
    $session = New-CsOnlineSession 
    The Skype for Business Online module for Windows PowerShell has already been installed.
35. Type your Office 365 admin credentials
    In the Windows PowerShell credentials request window, type your tenant administrator user name and password.
36. Click OK
    Click OK.
37. Import the PowerShell session
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Import-PSSession $session
38. Enable Andy Sayers for Enterprise Voice
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Set-CsUser -Identity AndyS@yourlabdomainname -EnterpriseVoiceEnabled $True -HostedVoiceMail $True 
    There is no output for this command. If this command fails, you may need to wait several minutes and then retry the command. In some cases, you may need to wait an hour or longer.
39. Check Andy Sayers voice settings
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Get-CsOnlineUser –Identity AndyS@yourlabdomainname | FL *voice*,*dial*,*Line* 
40. Review the cmdlet output
    In the output of the command, verify that the user has HostedVoiceMail and EnterpriseVoiceEnabled set to True and that the voice policy named HybridVoice is assigned. Review the user’s LineURI and notice the DialPlan assigned to the user. Review the other settings configured for the user.
    The HybridVoice user voice policy is a pre-defined Skype for Business Online voice policy and is not a policy that can be edited.
41. Switch to SRV1 and Windows PowerShell
    Switch to SRV1 and Windows PowerShell.
42. Start a delta directory sync
    At the Windows PowerShell command prompt, type the following and then press Enter:
    Start-ADSyncSyncCycle -PolicyType Delta

Exercise 10: Testing Cloud PBX with On-Premises PSTN Connectivity

In this exercise, you will place calls from the cloud PBX user to a PBX user and test calls from a PBX user to the cloud PBX user.

1. Switch to CLIENT1
   Switch to CLIENT1.
2. Sign in to Skype for Business as Andy Sayers
   Sign in to Skype for Business as AndyS@yourlabdomainname with a Password of Pa$$w0rd.
   Wait for Andy Sayers to sign in to Skype for Business. 
   If Andy Sayers is unable to sign in to Skype for Business, close the error message and then retry signing in. It may take a few minutes until the newly moved user is able to sign in and may take multiple attempts. You may have to exit the client and then restart the client.
3. Switch to Skype for Business
   On CLIENT1, switch to Skype for Business.
4. Type 425-555-6001
   In the Find someone or dial a number box, type 4255556001.
5. Click Call
   Point to the normalized number and then click Call .
   If the number does not normalize to +1 (425) 555-6001, you’ll need to wait 2-3 minutes and then retry the call. It may be necessary to sign out of the Skype for Business client and sign in again.
6. In the 3CXPhone, click Answer
   In the 3CXPhone, click Answer .
7. Verify the call connected and then hang up
   In the 3CXPhone display, verify the call shows as Connected and then click Hang up 
8. Switch to the 3CX Phone
   On CLIENT1, switch to the 3CXPhone.
9. Dial Andy Sayer’s 10-digit phone number
   Dial 425555XXX, where XXXX is the last four digits of your lab number, and then click Call .
10. Accept the call
    In the toast notification, click Accept, verify the phone is connected, and then hang up.
11. Dial Andy Sayer’s 10-digit phone number
    Dial 425555XXX, where XXXX is the last four digits of your lab number, and then click Call .
12. Do not answer the call
    Do not answer the call. 
13. Verify you hear the voicemail message
    Wait for the call to be sent to voicemail.
14. Hang up
    Hang up.